Is ESA Doctors Legit? A Comprehensive Review of (2023)

Is ESA Doctors Legit

Animals have provided humans with comfort and companionship for thousands of years. However, the concept of designated emotional support animals is a relatively recent development. These ESAs are animals that offer emotional assistance to individuals with various mental health challenges. In order to travel and live freely with an ESA, individuals must obtain an emotional support animal letter from a licensed mental health professional. An ESA letter grants various benefits and legal protections, allowing ESA owners to maintain the benefits of their support animals while circumventing many laws and housing rules.

Historically, obtaining an ESA letter involved a lengthy clinical assessment and multiple in-person appointments. As the number of people needing ESA letters has grown, however, more and more online service providers have begun offering an alternative to this process. One such provider, ESA Doctors, promises an expedited, stress-free experience. In this article, we'll examine the legitimacy of ESA Doctors by closely analyzing its services and comparing them to competitors.

ESA Doctors: Company Background

ESA Doctors, established in 2015, specializes in providing legitimate ESA letters for housing and travel purposes. Their mission is to connect individuals needing an emotional support animal with licensed mental health professionals, ensuring a smooth and reliable certification process. The company prides itself on offering a fast, convenient, and secure online platform for obtaining an ESA letter.

Services Offered

ESA Doctors help those with a mental or emotional disability connect with a licensed medical professional who can approve an ESA letter if appropriate. Individuals can use these letters for housing purposes, travel, or both.

ESA Letter Process

Because of their focus on speed and convenience, ESA Doctors’ certification process only takes three steps: 

  1. Take the Questionnaire: Fill out the complimentary online questionnaire to determine if you are eligible for an ESA or PSD letter. 
  2. Connect with a Licensed Therapist: If you qualify, ESA Doctors will connect you with a licensed professional who can diagnose your condition and write an ESA letter. 
  3. Get Your Letter: If the licensed therapist diagnoses you with a qualifying condition, you will receive an official ESA letter with all the necessary information within three business days. 

How We Evaluate ESA Letter Service Providers

To determine the legitimacy of ESA letter services, we will evaluate them based on the following criteria:

  1. Licensed mental health professionals
  2. HIPAA-compliant platform
  3. Customer support and responsiveness
  4. Authenticity and acceptance of issued letters
  5. Pricing and refund policy

Analyzing ESA Doctors Against the Criteria

Licensed mental health professionals

In accordance with federal regulations, ESA Doctors work with a network of licensed mental health professionals. These experts are explicitly qualified to assess an individual's need for an ESA and possess the credentials and experience necessary to provide valid ESA letters.

HIPAA-compliant platform

Personal and medical information must be kept safe for any online service to work, and ESA Doctors takes this job very seriously. Their website uses SSL encryption to protect data, and their HIPAA-compliant platform means that sensitive information will be kept private.

Customer support and responsiveness

ESA Doctors boast a dedicated customer support team reachable via email, phone, or live chat. They are known for their prompt response times and commitment to resolving customer concerns. Also, their website contains information and resources, a regularly-updated blog, and a section for frequently asked questions.

Authenticity and acceptance of issued letters

For an ESA letter to be truly legitimate, it must pass all the standards and regulations required by housing providers and airlines. ESA Doctors have a proven track record of issuing valid ESA letters per the Fair Housing Act and Air Carrier Access Act. This record is further demonstrated by positive reviews of the service attesting to the successful use of their letters for housing and travel purposes.

Pricing and refund policy

ESA Doctors offers a transparent pricing structure for their ESA letter services. Additionally, the company offers a complete refund if a landlord or airline refuses one of their letters due to incomplete information or other issues. While this circumstance should be rare if the ESA letter was handled appropriately, the policy nonetheless shows how confident ESA Doctors is about the validity of their service.

Comparing ESA Doctors to Competitors

To assess the legitimacy of ESA Doctors, let's compare its services to other ESA letter providers in the industry.


CertaPet is an ESA letter service similar to ESA Doctors. Both companies have similar pricing structures and work with licensed mental health professionals. Still, CertaPet has a larger network of therapists, which may be useful depending on where you live.

ESA Doctor

Despite the resemblance in names, ESA Doctor is a different company from ESA Doctors. They also supply ESA letters for housing and travel purposes, but at a higher price than ESA Doctors. According to customer reviews, ESA Doctor offers a more attentive support team and a superior letter acceptance rate.

Mango Clinic

Mango Clinic is a more general-purpose medical service provider but still offers assistance with the process of obtaining an ESA letter. Their pricing is similar to that of ESA Doctors, but their refund policy is less straightforward. While Mango Clinic maintains a positive reputation, clients may lean towards ESA Doctors due to their exclusive focus on ESA letter services.

Emotional Pet Support

Emotional Pet Support delivers ESA letters at a marginally lower cost than ESA Doctors. Even so, their refund policy is unclear and reviews indicate that the company’s customer service team leaves much to be desired. Worse, their website fails to provide many of the resources that customers would need to make an informed decision.

Final Thoughts

Following our comprehensive evaluation of ESA Doctors, it’s clear that they are a legitimate ESA letter service provider. They work with licensed mental health professionals, use a secure platform that is HIPAA-compliant, offer helpful customer service, and always give real, widely accepted ESA letters. Their transparent pricing and dedication to customer satisfaction also serve as points in their favor.

If you want a reliable and professional ESA letter service, ESA Doctors is a good choice. By following the appropriate steps and working with ESA Doctors, you can obtain a valid ESA letter to help secure the benefits and protections necessary for you and your emotional support animal.

Why We Recommend Pettable Instead

While ESA Doctors offer a valuable service, Pettable remains the best place for your ESA letter needs. In order to ensure quality and peak reliability, Pettable only works with your state's top licensed mental health professionals. What’s more, if your landlord doesn’t accept your ESA letter for any reason, the platform offers a full money-back guarantee.

Not only does Pettable have a proven record of providing official ESA letters, but they also offer the best customer service in the industry. And, just like ESA Doctors, Pettable helps with PSD training and certification. These qualities make it a one-stop shop for support and guidance with assistance animals.