Is US Service Animals Legit? Full Assessment of ESA Letter Provider (2023)

is us service animals legit

The value of emotional support animals as a source of comfort for people struggling with mental and emotional health issues has become increasingly clear over the past several decades. Because of this, the demand for letters to certify and protect these emotional support animals is higher than ever. Although the process to obtain such a letter was previously limited to in-person appointments at a hospital or other medical facility, some online companies have begun offering a digital service designed to simplify the experience. US Service Animals is one such company, offering official emotional support animal letters and service animal registrations via an online platform.

And, while obtaining an ESA letter may provide immense benefits, it’s essential to confirm the authenticity of providers before committing time or money to the process. This way, you ensure the best possible outcome for yourself and your animals.

Understanding Emotional Support Animals and ESA Letters

Before looking into the legitimacy of US Service Animals, it's important to understand what emotional support animals are and how getting a pet certified as an ESA might benefit you.

What are Emotional Support Animals?

ESAs offer emotional support and comfort to individuals with mental or emotional disabilities such as anxiety or depression. Unlike service or psychiatric service dogs, they do not receive specific task-oriented training.

What are the Legal Benefits of ESA Letters?

An emotional support animal letter written by a licensed mental health professional certifies that a person requires an ESA due to a mental or emotional disability. Obtaining an ESA letter ensures legal protection under the Fair Housing Act, which permits ESA owners to reside with their animals in apartments or other types of housing that may otherwise enforce a no-pet policy.

How to Obtain an ESA Letter

To get an ESA letter, an individual must be evaluated by a licensed mental health professional. Based on the individual's emotional or mental health status, the mental health professional will determine if a customer qualifies for an ESA. Once the assessment is complete, they will issue an ESA letter that includes their license number, contact information, and the date the letter was issued.

US Service Animals' Services and Offerings

Although many such services exist, is a leading provider of online ESA letters for housing. Here's a closer look at their offerings and process:

Services Provided

US Service Animals specializes in providing ESA letters for housing. These allow ESA owners to live with their emotional support dog or animal in apartments or other housing with no-pet policies. The company also offers service dog registration and psychiatric service dog (PSD) training, enabling owners to travel with their support animal on commercial airlines without paying extra fees.

Telemedicine Platform

US Service Animals uses a telemedicine platform to connect customers with licensed mental health professionals. This approach allows quick, convenient assessments without the need for in-person appointments.

Fees and Process

People who want to get an ESA letter or register a service dog through US Service Animals must complete an online questionnaire. Afterward, they are connected with a licensed mental health professional for a virtual assessment. Depending on the type of service, costs can range from $99 to well over $200. If approved, the ESA letter is issued and delivered electronically.

US Service Animals' Credibility and Compliance

With a subject as important as your pets, it’s important to use only the most credible ESA letter services. In this section, we’ll explore US Service Animals’ adherence to federal and state laws and any relevant partnerships or accreditations they possess.

Compliance with FHA and ACAA

According to their website, US Service Animals follow the Fair Housing Act and Air Carrier Access Act guidelines. Additionally, their website mentions that they match customers with medical professionals within their home state. This factor is crucial, as an ESA letter is only valid if issued by a health professional within the recipient’s state.

Affiliations, Certifications, and Partnerships

Unfortunately, US Service Animals does not list specific affiliations, certifications, or collaborations on their website to support their credibility. The absence of this information may pose challenges for customers trying to determine the company’s legitimacy.

Privacy Policies and Data Protection

US Service Animals provides a comprehensive privacy policy on their website, which outlines their dedication to protecting users' personal information. The policy lists the various types of information gathered, their usage, and the security measures used to safeguard users' data.

Customer Reviews and Testimonials

Customer feedback can offer valuable insights into the quality and reliability of a company. To assess US Service Animals' legitimacy, we'll examine both positive and negative customer reviews.

  • Positive Reviews: Many customers report positive experiences with US Service Animals, praising the ease and convenience of the online assessment process. Others appreciate the prompt service, noting that they received their ESA Letter only a few days after approval.
  • Negative Reviews: Some customers have expressed concerns or dissatisfaction with their experience. Common issues include difficulty connecting with licensed mental health professionals, unresponsiveness from customer service, and concerns about the validity of the issued ESA Letters.

Comparing US Service Animals to Other ESA Letter Providers

Because there are several online ESA letter providers outside of US Service Animals, comparing the company’s services, fees, and credibility to competitors is crucial. As you do your research, think about the following:

Legality and Credibility

When choosing an ESA letter provider, it’s critical to make sure a company provides legitimate, legal letters. To do this, the company must only employ licensed medical professionals, supply a therapist from the customer’s home state, and include all relevant information when creating their ESA letters.

Cost Comparison

Although less expensive than some traditional methods of obtaining an ESA letter, US Service Animal’s fees are still substantially higher than some of its competitors. If cost is an issue for you, consider finding a company with lower fees or greater value.


When deciding whether to use US Service Animals for your ESA letter needs, take time to browse reviews for the platform. While their telemedicine platform and quick service may be appealing, potential customers should also consider the mixed customer reviews and lack of affiliations or certifications as potential red flags.

Why We Recommend Pettable Instead

While US Service Animals provides reliable and trustworthy service, our opinion is that Pettable remains the best option for obtaining a legitimate ESA letter. Because of their commitment to quality, Pettable only works with the most qualified licensed mental health professionals nationwide and connects you with the top experts in your state. After taking a brief, three-minute questionnaire, Pettable matches you with a trusted therapist who can approve and send an ESA letter within 48 hours of their assessment (except for California residents). 

On top of Pettable’s experienced health professionals and customer service team, they also offer a money-back guarantee if your ESA letter is not approved or if your landlord rejects the letter. Additionally, Pettable’s extensive team of experts can help with psychiatric service animal training and certification for travel. 

Final Thoughts

In conclusion, whether US Service Animals is a legitimate ESA letter service is not entirely clear-cut. While their telemedicine platform and commitment to privacy are points in their favor, the company’s lack of affiliations, certifications, or partnerships raises concerns about their credibility. Coupled with mixed customer reviews, it’s difficult to form a final judgment of the company’s value.

When seeking an ESA letter, confidence in your chosen service is paramount. Make sure to gather all available information, weigh the pros and cons, and decide based on your needs and individual circumstances. If you still have doubts, consider contacting the customer service team of a credible company such as Pettable. Pettable is the gold standard for ESA letter providers, and they would be more than happy to answer any questions you may have.